Below, find some of our most-asked questions regarding shipping and ordering
- I don't see my shopping cart!
- I don't have a PayPal account. Can I still order online?
- PayPal won't take my credit card!
- I don't want to use my credit or debit card online. Can I call you with my credit card number?
- Emailed Purchase and Shipping Notifications
- Do you accept Mail Orders?
- Who is "Healthy Planet Online (HPO LLC)" on my credit card statement?
- What is your warranty?
- Why is your warranty for only 30 days?
- How quickly do you ship your orders?
- Do you ship outside the US?
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I don't see my shoppping cart!
Occasionally we still get a frantic email or phone call of someone in the middle of ordering, and they cannot locate their shopping cart. It seems to have disappeared.
Not to worry. Your cart is simply showing up in another webpage or tab (depending on your browser). Look across the top of your computer screen for an additional "tab" that will be your shopping cart. If your browser activity is located on the bottom of your screen, you should notice that you have additional webpages open on your browser icon. Hover over the icon to view the open pages. Your shopping cart should be located there.top of page
I don't have a PayPal account. Can I still order online?
Yes. You do not need to be signed up with PayPal to order on this website. You will notice that on your checkout page, you have the opportunity to either select PayPal to checkout, or to use a credit card, debit card or e-check to make payment. (Note that e-checks will require a 3 to 5 day process time. We will be notified when your e-check has cleared, and will process and ship your order at that time.) PayPal is used as our online credit card processor, so your payment will be safely processed in the same manner as any other online purchase.top of page
PayPal won't take my credit card!
Occasionally we will hear from a customer who discovers at checkout that PayPal will not accept their credit card. We have discovered over time, and through checking with PayPal, that the reason a credit or debit card is kicked out is because of tightened security measures with online shopping, most often because your billing/shipping addresses do not match up with what is on file with your bank or credit card company. We suggest you double check all the information you have entered into the checkout process or try a different card. But definitely make sure that your card information is consistent with the information you are completing during your shopping cart process (especially your addresses).
In addition to this, if you are ordering from outside the US (we've seen this happen with Canadian customers), and your card is declined, it is probably for security reasons. It seems that credit and debit cards are blocked from international online sales by most banks. Just call your bank to find out if this is the case. Then normally then release the hold placed on your account to allow the sale to complete.top of page
I don't want to use my credit or debit card online.
Can I call
you with my credit card number?
Because of the high costs credit card companies charge to accept credit and debit cards, we do not have the ability to take credit card information over the phone. Our only method of accepting credit and debit cards is through the secure PayPal credit/debit card checkout program.
We do, however, welcome your mail orders (see below). If you do not wish to use a credit or debit card online, we recommend that you contact us via email to let us know that you have a mail order on the way. In this manner, we will have your order ready to ship when we receive your check. You will only lose mailing time for your check to arrive, because we will most often ship your order right away once we have received your check.top of page
Emailed Purchase and Shipping Notifications
Please note that your purchase receipt (from PayPal), and your shipping notification (also from PayPal) will be emailed to the email address attached to your PayPal account.
If you have not received your purchase receipt it is probably because your PayPal email address is different from your primary email address. So to retrieve these notifications, and to see if we have attempted to reach you regarding an issue with your order, please log in to your email address attached to your PayPal account.
For orders weighing under 5 lbs., we normally ship USPS by the method closest to the amount you were charged for shipping. For orders over 5 lbs., we usually ship FedEx Ground (unless your address is a post office box). In any case, you will receive email tracking information when we purchase shipping labels from either the US Postal Service or FedEx when we've packed your order to ship.top of page
Do you accept Mail Orders?
Mail orders are welcome (for USA orders only). We accept checks or money orders for the total amount, including shipping. Be sure that you add shipping charges to each order (regardless of size). Orders without shipping costs included only delay the receipt of your order (while we wait for additional funds from you).
Orders paid by money order will receive immediate attention. Personal/ business checks will require a processing period.
To print a mail order, we suggest that you go through the shopping cart process online through PayPal, type in your zip code on your shopping cart page to include shipping charges, andprint this pageprior to continuing to an online payment page. This printed page will be your mail order form.
Make your check payable to: Robert McDaniel
Enclose the appropriate amount, and mail to:
Healthy Planet Online, LLC
873 County Road 426
Berryville, Arkansas 72616
Who is "Healthy Planet Online (HPO LLC)" on my credit card statement?
Your credit card/ bank statement will reflect this purchase was made via PayPal from "Healthy Planet Online." Healthy Planet Online, LLC, is our parent company.top of page
What is your warranty?
We do offer a 30-day money back guarantee, which covers a warranty against product workmanship and performance. Simply return the product you purchased, with your name and please provide the reason for the return. Ship the product to the address listed above. You will be refunded the product price, less shipping charges.top of page
Why is your warranty for only 30 days?
We are happy when individuals purchase our generator units to produce collodial silver to be retailed and/or wholesaled in a variety of venues. We too know that these units will produce a stable, extremely high quality product. I know that I would not hesitate to put our product, produced by our generators, up against most any other commercial product, because I know that the majority of these companies produce their colloidal silver in the same manner we provide.
With that said, I know that those who are purchasing our generator products to produce large amounts of colloidal silver to retail and wholesale will be producing an enormous amount of colloidal silver in a very short amount of time. Therefore, for these individuals, we set forth a 30-day warranty because defects in a product will most definitely show up within this relatively brief amount of time.
However, if you are an individual producing colloidal silver for you, your family, friends and acquaintances, know that we will be fair with you should your components for one reason or another fail. Simply contact us, describe your production frequency and process, describe what has failed, and we'll work with you and support you by working to remedy your situation.top of page
How quickly do you ship your orders?
I know that once you have made the decision to purchase and begin your own colloidal silver / nanoparticle silver production, that you are ready to go NOW. I was the same way.
So, we strive to get your order out to you as quickly as possible. If you place your order prior to 5pm CST, we are virtually able to ship out to you the next day (for US orders). Given our shipping method is the US Postal Service, even if you place an order on Friday afternoon, we will do our best to have it at the Post Office counter Saturday morning so that it can be on its way. Because we are a household with outside careers, orders are packed in the evenings.
Once or twice a year, when we are traveling, orders will be shipped as soon as we return. The delay is typically no longer than 1 week. We will post a notice on ordering pages if we are out of town, the date of our return, and the free gift you will receive in appreciation for your patience if you place an order during this time. But again, if we are unable to ship right away because we are out of town, we will post a notice at the top of the ordering pages so you will know right away that your order might be delayed a few days.
International orders are typically shipped the business day following receipt of payment for shipping charges. Shipping charges are billed separately for the amount we must pay to send your order to you (please see below for international shipping guidelines).
And always remember that we appreciate your order!top of page
Do you ship outside the US?
Yes. We ship to all nations worldwide. But, that is not the problem. The problem these days lies with the customs officials in the country receiving your order. The only country we seem to have no issues with is Canada (thank you Canada! you know we love you down here in the USA).
If you place an order to be shipped outside the US, know that it is your responsibility to know whether or not your country's custom officials will allow the items in your purchase to enter your country. We recently had a package refused from Germany because (and this was news to us because we have been shipping to Europe for years) the EU requires that all electrical devices be EU voltage compatible and configured for EU electrical receptacles (all our products are North American 120V rated and North American receptacle compatible). EU customs will also reject your kit order because there are not enough "safety labels" on the components. (Really??) So we will only ship to the EU if you are aware of these requirements and are ready to forfeit your purchase amount if the package is refused.
The same type situation goe for India. India will not allow silver to enter the country, so while we are able to send our kits to India, you will take the risk that they will be refused and/or confiscated by Indian customs officials.
Because of potential complications, we now follow the lead of other websites, and charge flat-rate shipping charges for international customers. These charges will be added to your purchase at checkout:
Purchases up to $60: Shipping charges
will be $30
Purchases $60 to $125: Shipping charges will be $40
Purchases $125 to $165: Shipping charges will be $60
Purchase $165 and up: Shipping charges will be $75
If the actual amount of your shipping is less than the flat-rate shipping charge applied to your order above, we will refund you the difference.
May I repeat this? IF THE ACTUAL AMOUNT OF YOUR SHIPPING CHARGE IS LESS THAN THE FLAT-RATE INTERNATIONAL SHIPPING CHARGE APPLIED TO YOUR PURCHASE, WE WILL REFUND YOU THE DIFFERENCE.
Note: Canadian customers are charged the same international shipping rate as those from Africa or the Phillipines or Australia. Canadian customers will ALWAYS get a refund if your purchase is made through our shopping cart program, with international shipping rates applied to your order.
A Special Note for International Customers
For customers outside North America, please know that all the electrical appliances accompanying our generators operate on 120V, 60hz AC electrical current.
Chances are your own AC electrical current is 220V to 240V. You will be required to use voltage adapters for our appliances to work properly. Altering our appliances for your electrical receptacles, and sending 220V to 240V through them will irreparably damage them.
You may easily purchase your adapters in your home country, or purchase an adapter on this site. Adapters can be purchased at stores featuring travel accessories. Let the seller know that you need to adapt 120V appliances manufactured in the US, and they should provide you with the voltage converters you will need to ensure our products will work with your country's electrical systems.
We also make available a step-down voltage converter on our website. The converter accommodates 1 device. If you are considering purchasing "The Basic Kit" you are required to use 2 receptacles. In this case, we recommend that you also purchase a power strip, also available on this site. You may view and consider purchase of these items on our Generator Components page.