FAQs: Ordering
Below, find some of our most-asked questions
regarding shipping and ordering
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Click on the questions listed below to get these questions answered:
(Please know that these links are not functional on the mobile website)
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I don't have a PayPal account. Can I still order online?
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PayPal won't take my credit card!
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I don't want to use my credit or debit card online. Can I call you with my credit card number?
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Emailed Purchase and Shipping Notifications
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Who is "Healthy Planet Online (HPO LLC)" on my credit card statement?
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How quickly do you ship your orders?
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I don't have a PayPal account. Can I still order online?
Yes. You do not need to be signed up with PayPal to order on this website. You will notice that on your checkout page, you have the opportunity to either select PayPal to checkout, or to use a credit card, debit card or e-check to make a secure payment by clicking the "Checkout" button on the page. (Note that e-checks will require a 3 to 5 day process time. We will be notified when your e-check has cleared, and will process and ship your order at that time.) PayPal is just one of the redit card processors we use, so your payment will be safely processed in the same manner as any other online purchase.​
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PayPal won't take my credit card!
You have 2 methods of making a purchase on the website. The PayPal logo is visible and is one payment channel option. Near the PayPal payment logo is a text reading "Checkout" or "Secure Checkout." This will allow you to complete your purchase securely with a credit or debit card without using PayPal.
Occasionally we will hear from a customer who discovers at checkout that PayPal will not accept their credit card. We have discovered over time, and through checking with PayPal, that the reason a credit or debit card is kicked out is because of tightened security measures with online shopping, most often because your billing/shipping addresses do not match up with what is on file with your bank or credit card company. We suggest you double check all the information you have entered into the checkout process or try a different card. But definitely make sure that your card information is consistent with the information you are completing during your shopping cart process (especially your addresses). Otherwise, just use the alternative payment method on the checkout page.
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I don't want to use my credit or debit card online. Can I call you with my credit card number?
Because of the high costs credit card companies charge to accept credit and debit cards in person, we do not have the ability to take credit card information over the phone. Our only method of accepting credit and debit cards is through the secure card checkout program. The irony of this is that you do not want your credit card information put out there on the internet. But we have to use the internet to input your information that you have just given to us over the phone! And you have just given your information to someone you really don't know (me!).
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We do, however, welcome your mail orders (see below). If you do not wish to use a credit or debit card online, we recommend that you contact us via email to let us know that you have a mail order on the way. In this manner, we will have your order ready to ship when we receive your check. You will only lose mailing time for your check to arrive, because we will most often ship your order right away once we have received your check.
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Emailed Purchase and Shipping Notifications
Please note that your purchase receipt and your shipping notification will be emailed to the email address your provided at checkout. If you used PayPal for your purchase, PayPal will send the receipt to the email address associated with your PayPal account.
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If you have not received your purchase receipt it is probably because it has landed in another folder in your email app, or in the case of PayPal, you might have provided an outdated email address in your account settings.
So to retrieve these notifications, and to see if we have attempted to reach you regarding an issue with your order, go to the other folders in your email application or to the old email account attached to your PayPal account.
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Generally, all orders will ship USPS (United States Post Office) unless requested otherwise or if the order is very large and requires shipment by FedEx Ground or UPS.
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Do you accept Mail Orders?
Mail orders are welcome (for USA orders only). We accept checks or money orders for the total amount, including shipping. Be sure that you add shipping charges to each order (if your order is less than $99). Orders less than $99 without shipping costs included only delay the receipt of your order (while we wait for additional funds from you).
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Orders paid by money order will receive immediate attention. Personal/ business checks will require a processing period.
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To print a mail order, we suggest that you go through the shopping cart process online, type in your zip code on your shopping cart page to include shipping charges, and print this page prior to continuing to an online payment page. This printed page will be your mail order form.
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Make your check payable to: Robert McDaniel
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Enclose the appropriate amount, and mail to:
Healthy Planet Online, LLC
873 County Road 426
Berryville, Arkansas 72616
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Who is "Healthy Planet Online (HPO LLC)" on my credit card statement?
Your credit card/ bank statement might reflect this purchase was made via PayPal or Wix from "Healthy Planet Online." Healthy Planet Online, LLC, is our parent company.
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Your credit card statement might also identify your purchase as made from "colloidalsilverhowto.com."
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What is your warranty?
We do offer a 90-day money back guarantee, which covers a warranty against product workmanship and performance. This also includes simply "I've changed my mind" returns. Just send us an email at robb.mcdaniel@gmail.com to let us know you are returning your order. Ship the product to the address listed above. Your refund will be based on the amount of use visible on the components (for example, we don't give a full refunds for used silver rods or a production jar cap ["Silva-Cap"] that is stained and cannot be resold). New items will receive a full purchase price refund after testing and checking. Very important: We do not refund your shipping costs (in both receiving and returning). You will only receive a refund for products returned.
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How quickly do you ship your orders?
I know that once you have made the decision to purchase and begin your own colloidal silver/nanoparticle silver production, that you are ready to go NOW. I was the same way.
So, we strive to get your order out to you as quickly as possible.
If you place your order prior to 5pm CST, we are virtually able to ship out to you the next day. Given our shipping method is the US Postal Service, even if you place an order on Friday afternoon, we will do our best to have it at the Post Office counter Saturday morning so that it can be on its way. ​
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Once or twice a year, when we are traveling, orders will be shipped as soon as we return. The delay is typically no longer than 1 week. We will post a notice on ordering pages if we are out of town, the date of our return, and the free gift you will receive in appreciation for your patience if you place an order during this time. But again, if we are unable to ship right away because we are out of town, we will post a notice at the top of the ordering pages so you will know right away that your order might be delayed a few days.​
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And always remember that we appreciate your order!
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Do you ship outside the US?
We ALWAYS appreciate our international customers! And we appreciate your interest in our products. We do ship to Canada.
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However, we no longer automatically ship to locations outside the US (except Canada), especially the European Union. Packages have been returned to us with a laundry list of reasons "why." (Inappropriate voltage connections, item is a "health" item not compliant with EU standards, not enough warning labels for individual components, etc etc etc.)
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Canada remains our most successful recipient country. It's a guess and a risk if we can ship successfully to other countries outside the EU. Please give careful consideration prior to your purchase if you live outside the US.
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This is our policy: If your order is returned to us by your country's customs officials (this process usually takes 4 to 6 weeks), we will check the items inside for damage. We will refund you for the purchase price of the items that are resaleable. However, we cannot refund you your shipping charges.
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Please: It is your responsibility to know whether your country will allow the items in your purchase to enter your country. (For example, India will not allow silver to enter the country, so we are not able to send our kits to India.)
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Because of complications, we now follow the lead of other websites, and charge flat-rate shipping charges for international customers. These charges will be added to your purchase at checkout, with overpayment refunded to you when we purchase your shipping label. Know that you will ONLY be charged your ACTUAL shipping charges.
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These are estimated International Shipping charges, applicable to all purchases outside the US:
Purchases up to $60: You will be charged $35 at checkout
Purchases $60 to $125: You will be charged $55 at checkout
Purchases $125 to $165: You will be charged $60 at checkout
Purchases $165 to $200: You will be charged $85 at checkout
Purchases $200 and up: You will be charged $95 at checkout
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NOTE: If the actual cost of your shipping is less than the flat-rate shipping charge applied to your order above, we will refund you the difference when we purchase your shipping label.
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A Special Note for International Customers
We are often asked if we ship our kits outside the US. Yes, and many of the factors involved are discussed above
But please know there are other factors to consider:
For customers outside North America, please know that our generators operate on 120V, 60hz AC electrical current. Your own AC electrical current is probably 220V to 240V. Needless to say, this poses challenges.
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1. The power supplies for our generators are rated for up to 240V input. However, you will be required to purchase a plug adapter that transitions from 120V North American configuration to the configuration of your country. These can be acquired online or from travel/luggage retailers in your location.
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2. The air pump water agitators are only designed for 120V input. Therefore, for these to work in your country, you would need to purchase a voltage step-down converter to drop the voltage output to 120V, and you would have to have a receptacle that accepts North American 120V configuration. This can become expensive. If you attempt to plug one of our air pumps into a 240V receptacle, you will burn up the pump.
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Possible solution:
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Consider ordering the separate components compatible with your country's electrical setup on our Generator Components page. This will include the production jar, silver rods and power supply. This will provide you with the benefit of not importing something of a suspicious nature (a "Colloidal Silver Production Kit") and should not alert your country's customer officials. These items will be listed separately on your customs form.
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Next, purchase an acquarium pump locally from a pet supply retailer (or Amazon). Agitating the water with an air pump is absolutely key to the success of the quality of your colloidal silver. Please do not skip this component. Contact me for guidance as to the size acquarium pump you will need. Let me know the size kit you are interested in purchasing, and I will let you know the size air pump that is required.​
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I hope this helps! And, as always, get in touch with me if you have any additional questions.
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